Privacy Policy | LoadLink

1. Introduction

Load Link, Inc. ("Load Link," "we," "our," or "us") operates the LoadLink mobile application and web platform (collectively, the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service. By using LoadLink, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

2.1 Personal Information

When you create an account, we collect:

Full name and contact information (email address, phone number)
Profile photo (optional)
Business information (company name, DOT number, MC number)
Commercial Driver's License (CDL) information and images
Insurance information and policy details
Payment and billing information

2.2 Vehicle Information

For drivers and trucking companies, we collect:

Truck type, make, model, and year
License plate numbers
Vehicle registration documents
Vehicle capacity and specifications

2.3 Location Data

GPS Tracking: When you actively use the Service for job execution, we collect precise GPS location data to:

Verify job start locations (5-mile proximity validation)
Track delivery routes and calculate mileage
Provide real-time location updates to contractors
Display your location on the Fleet Map for your affiliated company
Attach location metadata to job photos for verification

Work Locations: You may voluntarily provide preferred work locations (primary, secondary, tertiary) to receive notifications about nearby jobs.

2.4 Usage Data

We automatically collect:

Device information (device type, operating system, unique identifiers)
App usage patterns and feature interactions
Job history, completion rates, and performance metrics
Communication logs within the platform

2.5 Photos and Documents

When you use our document and photo features, we collect:

Job photos (weigh tickets, delivery confirmations, damage reports)
Document uploads (CDL, insurance certificates, registrations)
Photo metadata including GPS coordinates and timestamps

3. How We Use Your Information

We use the collected information for:

Service Delivery: Matching drivers with loads, facilitating job execution, and enabling real-time tracking
Verification: Validating driver credentials, insurance, and compliance with regulations
Safety: Monitoring job progress and providing emergency response capabilities
Payments: Processing invoices and facilitating payment between parties
Communications: Sending job notifications, alerts, and platform updates
Analytics: Improving our Service and developing new features
Legal Compliance: Meeting regulatory requirements for transportation services

4. Information Sharing

We may share your information with:

Contractors/Drivers: Relevant job and contact information is shared between parties for job execution
Affiliated Companies: Trucking companies and contractors can view their affiliated drivers' information
Service Providers: Third-party services that help us operate (cloud hosting, payment processing, analytics)
Legal Requirements: When required by law, court order, or governmental authority
Business Transfers: In connection with any merger, acquisition, or sale of assets

We do not sell your personal information to third parties for advertising or marketing purposes.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. Job records and financial data may be retained for up to 7 years for tax and regulatory compliance. You may request deletion of your account and associated data at any time, subject to legal retention requirements.

6. Your Rights and Choices

Depending on your location, you may have the right to:

Access: Request a copy of the personal data we hold about you
Correction: Update or correct inaccurate information
Deletion: Request deletion of your personal data
Portability: Receive your data in a structured, machine-readable format
Opt-out: Disable push notifications or location tracking (note: some features may not work)
Withdraw Consent: Revoke consent for data processing where applicable

To exercise these rights, contact us at privacy@loadlinklive.com.

7. Data Security

We implement industry-standard security measures including:

Encryption of data in transit and at rest
Secure authentication and access controls
Regular security audits and monitoring
Secure cloud infrastructure with redundancy

While we strive to protect your information, no method of transmission over the Internet is 100% secure. We cannot guarantee absolute security.

10. Third-Party Services

Our Service integrates with third-party services including:

Google Maps for navigation and route calculation
Payment processors for financial transactions
Cloud storage providers for document and photo storage
Communication services for notifications

These services have their own privacy policies and we encourage you to review them.

11. California Privacy Rights (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including:

Right to know what personal information is collected
Right to know whether personal information is sold or disclosed
Right to say no to the sale of personal information
Right to equal service and price (non-discrimination)

LoadLink Privacy Policy